We only want the information we actually need.

Information you provide

Our initial interest form asks for a parent or guardian’s first and last name, email address, an optional phone number, and a general description of the homework support being requested. We ask that you not submit diagnoses, medical information, school records, account passwords, Social Security numbers, financial account information, or other sensitive information through the public inquiry form.

Information collected automatically

Like most websites, our website host and related service providers may automatically process technical information such as IP address, browser or device information, pages requested, timestamps, security logs, and cookies or similar technologies needed to operate, secure, and maintain the site. The exact information processed by a provider can depend on the features in use.

How we use information

We use inquiry information to respond to requests, evaluate whether the service may be an appropriate fit, communicate about availability and next steps, protect the website from abuse, and maintain ordinary business and legal records.

Children’s information

The public inquiry form is intended to be completed by a parent, guardian, or other adult—not independently by a child. We intentionally do not ask for a child’s name, date of birth, diagnosis, school records, or account credentials on that form. If a child sends personal information through the public website without appropriate adult involvement, please contact us so we can address it.

Service providers

We use service providers, including Wix and Google Workspace, for functions such as website hosting, form processing, email, security, and ordinary business operations. Those providers may process information on our behalf subject to their own contractual and privacy obligations.

Sharing and sale of information

We do not sell personal information submitted through the parent inquiry form. We may disclose information to service providers that help us operate the business, when required by law or legal process, when reasonably necessary to protect rights or safety, or as part of a business transaction such as a merger or sale of substantially all relevant assets.

Security and retention

We use reasonable administrative and technical safeguards appropriate to the information we collect. No internet-based system can be guaranteed completely secure. We retain information for as long as reasonably necessary for the purpose for which it was collected, ordinary business records, dispute resolution, security, or legal obligations, and remove or de-identify it when it is no longer reasonably needed.

Your choices

You may contact us to ask about information you submitted through this website or to request correction or deletion where appropriate. Rights may vary depending on where you live and the law that applies.

Portal messages and electronic consent

Parents may send separate messages to the owner and their assigned monitor. Each conversation is restricted in the portal to its participants; former monitors lose access after reassignment. We store message text, author identity, and timestamps. Parents sign consent in the portal by drawing or typing their signature and confirming their intent to sign. We retain the signature with the exact notice, parent account identity, and submission time. Signed consent records are accessible to the parent and owner.

Private session transcripts

With verified parental consent, session speech is processed through LiveKit and the Deepgram speech recognition service to produce a written transcript stored in our private Wix workspace. This integration does not save audio or video recordings. Transcription may contain errors. Stored transcripts are available to the company owner through the portal; monitors and families cannot browse the transcript archive. Service providers process information to operate these features.

Transcript retention and complaint holds

We retain written transcripts for 90 days after each session, primarily to investigate complaints. Automated cleanup checks hourly and deletes expired transcripts; a service interruption can delay cleanup until service resumes. If a specific transcript is needed for a documented complaint investigation, the owner may place it on hold with a recorded reason and a review date no more than 30 days away. Holds must be reviewed at least every 30 days and released when the information is no longer needed. On release, transcripts already older than 90 days are deleted immediately. A hold does not authorize keeping information indefinitely without a continuing, documented need.

Parents’ requests

Parents may contact hello@thehomeworkmonitors.com to review their child’s information, request deletion, or withdraw consent to further collection. We verify the requester’s authority before providing or changing children’s information. Any request involving an active complaint hold is reviewed for applicable legal requirements; a hold does not automatically override parental rights.

Enrollment and service information

Families receive additional enrollment and consent materials before session transcription begins. This notice alone does not obtain parental consent.

Contact

The Homework Monitors, LLC
1777 Birch Dr., Culpeper, VA 22701
Phone: (888) 754-9494

Questions about this notice can be sent to hello@thehomeworkmonitors.com.

Last updated: September 6, 2026